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Departmental Analyst 12 - Business Process Lead Worker

Coordinate the work of the professional staff in the Customer Service (CS) process. Lead a cohesive and flexible team of analysts whose coordinated responsibilities are focused on the education and training and support of the front-line staff to improve customer service. Those responsibilities also include measuring work quantitatively and qualitatively to provide ongoing individual and process improvement.
Required Education and
Experience:
Education
Possession of a bachelor's degree in any major.
Experience
Three years of professional experience, including one year of experience equivalent to the experienced (P11) level in state service.
This position will be available on our website until 04/24/15.
HOW TO APPLY:
To apply for this position, please visit our website at http://goo.gl/0XdYIm and apply electronically for posting #: 0701-2015-0332km. Thank you and we look forward to reviewing your application.
$22.05 - $32.24 hourly

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